Common Questions

Learn About Moving

Important information for moving in San Diego

Bureau of Household Goods and Services


At the Bureau,Department of Consumer Affairs

Bureau of Household Goods and Services,  they strive to protect consumers, work with and educate businesses so we can be mutually successful in today's challenging marketplace. The department takes care of moving companies. 


The Bureau is comprised of a group of skilled individuals, many coming from the industry itself, who conduct inspections, process licenses for moving companies and enforce compliance with the law. Their dedicated team has an open communication with the public and the industry, welcoming feedback, suggestions, and innovative ideas to continually improve their services.

Turn off the tap


One out of every five Californians moves each year. Now that you have found yourself

among this group, you can make your move a positive, exciting experience. The key to

a successful move is preparing properly for it.


Our industry is dedicated to making your move a pleasant experience. All regulations

included in this booklet are those initiated and published by the California Public Utilities

Commission and adhered to by PUC permitted moving companies.

California Double Drive Time


The Double Drive Time Law (DDT), passed by the California Public Utilities Commission (CPUC), requires California based moving companies to double the amount of time it takes to get from the origin point to the destination point at the agreed upon hourly rate. This law applies to ALL moving companies in the state of California.


You may be thinking ”Wait a minute, that sounds outrageous, why would they allow that?”


The CPUC created the Double Drive Time Law to keep moving companies honest and protect the consumer.


Yes, make no mistake about what you’ve just read. However, before getting worked up at the thought of paying double for anything, let’s actually get into the details of why and how Double Drive Time is to your benefit.

Common Questions/ Policy

See some common questions and answers below, or call us at 619-483-1505. 

  • Is We Like To Move It licensed and insured?

    We are fully licensed and compliant with the relevant Federal and Georgia government agencies (US DOT 2843171/ California MCA CA481730/ California Moving License MTR0191446). This means that we have met the State of California and DOT (Department of Transportation) background, net-worth, insurance and educational requirements. Make sure that any mover you use is licensed, your ability to recover any losses and even your safety are compromised if you move with an unlicensed operation. 

  • What is the minimum moving charge for moving services?

    All moves have a minimum of 3 hours, this includes drive time for traditional moves.


    Please call us for unique situations. 

  • What is your cancellation policy

    All changes must be made 48 hour prior to move date (local), 5 days prior to move (long distance)


    We have a full-deposit return within the cancelation policy prior to move time.


    The deposit taken prior to the move will be the cancelation fee if move is cancelled less our policy allows.


    If you would like to reschedule to an available day we will transfer the deposit to that day.

  • Are there any hidden fees?

    No hidden fees. All procedures, rules, regulations and policies will be mentioned over the phone.


    It is the clients responsibility to read their emails- it will be the written form of what was already discussed.


    Any other policies or regulations, the client will be referred to this website for further detail. 

  • Dump

    Do you provide disposal services?

    Yes! We Like To Move It Mvoing can take any items you don’t want to the landfill. 


    This covers the labor as well as the disposal fee charged by the management of the waste disposal location.


    The fee for dumping begins at $60.

  • What items are you not liable for?

    We Like To Move It Moving will not accept liability for the following items.


    These items MUST be moved by the customers:


    Money

    Firearms

    Stamp/Coin Collections

    Medications (optional)

    Jewelry

    Stock/Bonds

    Deeds/Titles

  • Do I need to disconnect appliance before moving?

    It is the clients’ responsibility to disconnect their appliances.


    If you would like We Like To MOVE IT Moving to disconnect or connect your appliances, including, but not limited to:


    washer/dryer

    dishwasher

    refrigerator

    stove

    electronics


    ā€‹We will not be held responsible for any damage in doing so, and our release of liability form will need a signature from the client.

  • How do I file a claim?

    Please be aware there is always the possibility for damages and lost items regardless of the mover you choose. 


    We are not liable for any damaged or lost items beyond the basic valuation protection shown above.


    Once a claim is filed we will make three attempts to contact the client in order to resolve the claim; if the three attempts go unanswered, the claim will be closed and not reopened due to lack of cooperation.

  • What are some extended liabilities?

    We will not accept liability for any damage incurred after items enter the doors of the storage units, PODS, trucks, trailers, or containers.


    We will not be responsible for any items said to be missing

    IMPORTANT: Under no circumstances will a customer be permitted to enter a moving truck/trailer that has been provided by We Like To MOVE IT. 

    We respect and understand that you, the customer, are greatly concerned about your items however, please allow our professional movers to place your items on our truck.

    By signing our AGREEMENT FORM indicating that you have read, fully understand, and agree with We Like To Move It policies.

    Thank you.


    INCLEMENT WEATHER CONDITIONS 

    We will take the necessary protective measures to complete a move during inclement weather conditions consisting of rain and/or mild wind.

    It is at our discretion to delay a move due to severe weather conditions, we can postpone the move or continue on clock, We Like To MOVE IT cannot control any acts of nature and we are responsible for the care of your items.

    If you, the client, request our team to continue the move during weather conditions, against the movers’ recommendations, you will be asked to sign a written liability waiver that We Like To MOVE IT will take no responsibility for damaged items due to weather conditions.

    In the event a move is delayed and cannot be completed the same day due to weather conditions, it will be rescheduled to begin as soon as acceptable weather conditions allow even if the move has to be rescheduled for the next day in which an overnight storage fee may be applied, if truck is already loaded. 

    The customer understands that We Like To MOVE IT will not be responsible for any items within boxes in which the customer has packed. We Like To MOVE IT will be responsible for the items we packed. 

    The customer agrees that in the event that our movers believe damage is likely to occur or it is unsafe to move an item and, he/she elects to ignore the advice to of an employee/employees of We Like To MOVE IT, he/she (customer) agrees to assume the costs incurred by damage resulting from the actions of our movers, a waiver will need to be sign if the conditions are unsafe.

  • What are some other liabilities?

    We Like To MOVE IT will not be responsible for any internal damages on any electronics.


    Please note: We are not professional water bed, statue, or Jacuzzi movers; however, we will move them with care but will not be responsible for any damage.


    We Like To MOVE IT is not a professional pool table mover but will attempt to do so with the homeowner’s consent. We accept no liability for damage that might occur during disassembly, transport, and/or relocation of a pool table. This also applies to all game tables such as, but not limited to, ping pong tables, pac man machines, air hockey tables, etc.


    We Like To MOVE IT will disassemble all workout equipment, eg. Bowflex, home gyms, and or workout stations.


    We Like To MOVE IT is not responsible for any damage sustained from the moving, dismantling, and/or transporting of these pieces. In the event there is no owner’s manual available for reference, we are not responsible for the reassembly or damage to this equipment.

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